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Frequently Asked Questions
If you have a question on our company, hopefully you'll find the answer below in our FAQs.
If you can't find the answer to your question, you can contact us here, someone will get back to you as soon as possible.
Shipping and Handling
What graphics formats do you accept?
Delivery Times
Fonts
Quotes
Payment
How Do I Order?
Cancellation Policy
Return Policy
For deliveries within Canada we generally use Purolator. The charge depends on the size and weight of your order and covers all packing, shipping and handling charges. Occasionally orders may be shipped direct from the manufacturer to your location at our discretion.
In most cases we would request an original high resolution vector graphic file format, in 300dpi. Although we can sometimes accommodate other formats such as cdr and pcx, we prefer standard formats- .ai, .eps or .pdf. If you are in any doubt please check with us. All quotes are dependent on the provision of graphics in a suitable format.
Due to the customised nature of the product, delivery times can vary depending on the item and volume. However, for the most part we will deliver within 3-4 weeks of receiving artwork approval. In certain circumstances we may be able to reorganise the production schedule to push through an urgent request, although doing so may incur a small surcharge.
We endeavour to supply all fonts as requested. However as we don't have every font on file, please let us know if your design contains a non-standard font. If you have the font on your computer then you can send us the font file attached to an email. Fonts can normally be found in the C:\windows\fonts folder. If you do not have the font, we can purchase it on your behalf, but would add the cost onto your order.
Please provide as much information as possible as this will expedite a more accurate quote. Try to supply as much of the following as possible: Product - e.g. lanyards, wristbands, admission bracelet; Type - printed or woven (we can advise on this); Quantity; Dimensions - width, length; Graphics - a copy of your required image (preferably .ai). Any other information on your requirement is helpful and welcome! Whereas every attempt will be made to provide accurate quotes based on the information given, if changes or additions are requested by the customer after the initial quote, the price may be adjusted to reflect this.
Our preferred method of payment is either by cheque or credit card. We can accept, in Canadian currency, Amex, Mastercard and Visa. If a purchase order is required, we need to receive the signed purchase order by fax or post. We can also accept payment by direct bank transfer, please contact us for our bank details.
Send us an email with your order requirements (click here) or call to discuss your order requirements. We will process your order, confirm pricing and provide several mock-ups for you to review. Upon artwork approval your invoice will be emailed to you and your order processed. For individuals, a deposit or full payment may be required in advance and for companies and organisations payment is requirent prior to shipping of the order.
Inventory Products: Cancellations must be notified in writing (by email, or fax). Verbal notifications are accepted but should also be confirmed in writing. If the goods have not shipped then there is no cancellation fee, unless payment has already been processed. In this case, if payment was processed by credit card or cheque there will be a 7.5% fee applicable on the invoice total, and if payment was processed by EFT there is a $20.00 cancellation fee. If the goods have already shipped, as goods in transit cannot be redirected, this will then fall under the return policy process. In addition, part cancellations will have a price adjustment based on the new quantity required. Custom and special orders: 1) Custom orders are those built to your specification, whether imprinted, woven etc or not. 2) Special orders are non-custom products that are not a regular Lanyards Plus inventory item and brought in specifically at your request. For custom orders, an order can only be cancelled within three business days from order production approval. A cancellation fee will be applicable and assessed on an individual basis. The fee will be appropriate to the fair value of the cost to date of production, including set up fees, + 10%.
Inventory products: Notification of return, stating the reason, must be received within 3 business days of receipt of goods. You must receive a GRN (goods return number) from us. If there is a fault with the goods we reserve the right to replace the goods. If you are simply returning goods not required, there will be a 15% restocking fee applied (20% if you paid by credit card) and return shipping is at your cost. In addition, part returns will have a price adjustment based on the quantity retained. In all cases, from the date of issue of the GRN, all goods must be returned within 10 business days. All returned goods must be in the original packaging, unopened (except for one pack for product check) and in a resaleable condition. You will receive notification of credit approval within 3 days of receipt of the return. Custom and special orders: 1) Custom orders are those built to your specification, whether imprinted, woven etc or not. 2) Special orders are non-custom products that are not a regular Lanyards Plus inventory item and brought in specifically at your request. Neither custom nor special orders are returnable. In the instance of a quality issue, each case will be determined on an individual basis, and if found to be faulty will be replaced. Notification of any issues should be received within 3 business days of receipt of goods
What graphics formats do you accept?
Delivery Times
Fonts
Quotes
Payment
How Do I Order?
Cancellation Policy
Return Policy
Shipping and Handling
For deliveries within Canada we generally use Purolator. The charge depends on the size and weight of your order and covers all packing, shipping and handling charges. Occasionally orders may be shipped direct from the manufacturer to your location at our discretion.
What graphics formats do you accept?
In most cases we would request an original high resolution vector graphic file format, in 300dpi. Although we can sometimes accommodate other formats such as cdr and pcx, we prefer standard formats- .ai, .eps or .pdf. If you are in any doubt please check with us. All quotes are dependent on the provision of graphics in a suitable format.
Delivery Times
Due to the customised nature of the product, delivery times can vary depending on the item and volume. However, for the most part we will deliver within 3-4 weeks of receiving artwork approval. In certain circumstances we may be able to reorganise the production schedule to push through an urgent request, although doing so may incur a small surcharge.
Fonts
We endeavour to supply all fonts as requested. However as we don't have every font on file, please let us know if your design contains a non-standard font. If you have the font on your computer then you can send us the font file attached to an email. Fonts can normally be found in the C:\windows\fonts folder. If you do not have the font, we can purchase it on your behalf, but would add the cost onto your order.
Quotes
Please provide as much information as possible as this will expedite a more accurate quote. Try to supply as much of the following as possible: Product - e.g. lanyards, wristbands, admission bracelet; Type - printed or woven (we can advise on this); Quantity; Dimensions - width, length; Graphics - a copy of your required image (preferably .ai). Any other information on your requirement is helpful and welcome! Whereas every attempt will be made to provide accurate quotes based on the information given, if changes or additions are requested by the customer after the initial quote, the price may be adjusted to reflect this.
Payment
Our preferred method of payment is either by cheque or credit card. We can accept, in Canadian currency, Amex, Mastercard and Visa. If a purchase order is required, we need to receive the signed purchase order by fax or post. We can also accept payment by direct bank transfer, please contact us for our bank details.
How Do I Order?
Send us an email with your order requirements (click here) or call to discuss your order requirements. We will process your order, confirm pricing and provide several mock-ups for you to review. Upon artwork approval your invoice will be emailed to you and your order processed. For individuals, a deposit or full payment may be required in advance and for companies and organisations payment is requirent prior to shipping of the order.
Cancellation Policy
Inventory Products: Cancellations must be notified in writing (by email, or fax). Verbal notifications are accepted but should also be confirmed in writing. If the goods have not shipped then there is no cancellation fee, unless payment has already been processed. In this case, if payment was processed by credit card or cheque there will be a 7.5% fee applicable on the invoice total, and if payment was processed by EFT there is a $20.00 cancellation fee. If the goods have already shipped, as goods in transit cannot be redirected, this will then fall under the return policy process. In addition, part cancellations will have a price adjustment based on the new quantity required. Custom and special orders: 1) Custom orders are those built to your specification, whether imprinted, woven etc or not. 2) Special orders are non-custom products that are not a regular Lanyards Plus inventory item and brought in specifically at your request. For custom orders, an order can only be cancelled within three business days from order production approval. A cancellation fee will be applicable and assessed on an individual basis. The fee will be appropriate to the fair value of the cost to date of production, including set up fees, + 10%.
Return Policy
Inventory products: Notification of return, stating the reason, must be received within 3 business days of receipt of goods. You must receive a GRN (goods return number) from us. If there is a fault with the goods we reserve the right to replace the goods. If you are simply returning goods not required, there will be a 15% restocking fee applied (20% if you paid by credit card) and return shipping is at your cost. In addition, part returns will have a price adjustment based on the quantity retained. In all cases, from the date of issue of the GRN, all goods must be returned within 10 business days. All returned goods must be in the original packaging, unopened (except for one pack for product check) and in a resaleable condition. You will receive notification of credit approval within 3 days of receipt of the return. Custom and special orders: 1) Custom orders are those built to your specification, whether imprinted, woven etc or not. 2) Special orders are non-custom products that are not a regular Lanyards Plus inventory item and brought in specifically at your request. Neither custom nor special orders are returnable. In the instance of a quality issue, each case will be determined on an individual basis, and if found to be faulty will be replaced. Notification of any issues should be received within 3 business days of receipt of goods
